Returns and Refund Policy
Returns & Refund Policy
Sunraysia Supplements will comply with all Australian and State Laws including the Australian Consumer Law. We will accept the return of goods and provide a full refund (including shipping costs) where:
- The goods are not the item you ordered (incorrect supply) or
- The goods are defective when supplied or
- The goods differ from the advertised description or
- The goods are not fit for their intended purpose
Where any of the above has occurred please contact us by email firstname.lastname@example.org
Please keep in mind the following:
Approval to return the goods must be obtained from us. The returned goods must be accompanied by a copy of the invoice and returns form obtained from us. The refund will only be provided when the goods have been received by us and we have inspected them to determine whether they are in ‘as sold’ condition. This includes damage to the packaging. Where either the goods or packaging are damaged, we may not provide any refund or only a partial refund.
It is your responsibility to meet the costs of returning the goods to us and to take care that they are not damaged while in your care or in transit.
We strongly recommend that an insured or registered postal service is used for returns as we are not responsible for items lost or damaged in transit.
Thank you for your cooperation with the above. Evaluating everything assists us in improving and ensuring the best quality service for our customers.